How to handle a complaint?
According to the provided text, here are the steps to handle a complaint:
- Submission of a complaint: The User can submit a complaint due to the incorrect application of legal regulations or relevant provisions of the documents referred to by the competent PT2.
- Content of the complaint: The complaint should include new evidence and/or additional arguments and their explanation.
- Response by the Managing Authority: The Managing Authority shall respond within 60 (sixty) days from the date of receipt of a proper complaint, and notify the User in writing.
- Opinion, instruction, or statement: The Managing Authority may issue an opinion, instruction, or statement on the objection during implementation, depending on the type of submission by the Beneficiary.
- Decision by the Head of the Management Body: The decision on a timely, admissible, and duly authorized complaint shall be made by the Head of the Management Body, with the prior opinion of the Commission for Deciding on Complaints.
Please note that the complaint will not be considered founded and will not be taken into further consideration if it does not meet the above requirements.
Sources:
General rules on handling complaints and objections - ESF.pdf
Tell me info about UP.04.2.1.07.0121
Unfortunately, I don't have any information about the specific project code UP.04.2.1.07.0121. The context information provided earlier only mentions two project codes: UP.04.2.1.09.0052 and UP.02.3.1.03.0055. If you could provide more context or information about the project code UP.04.2.1.07.0121, I'll do my best to assist you.
Sources:
Ticket-G2G-AAV-PA4J-project-UP.04.2.1.09.0052_translated.txt
Ticket-WM1-LJP-W9E5-project-UP.02.3.1.03.0055_translated.txt
What EU visibility elements must be included in brochures and leaflets produced under the project?
As per point 2.10 of the Guidelines for Applicants, the following EU visibility elements are required to be included in brochures and leaflets produced under the project:
- EU emblem with the co-financing statement.
- The name of the Programme (European Social Fund Plus) and the Programme's logo.
Please note that this information is based on the context provided earlier, and it's specific to the project code mentioned in the context (H77-Z1T-LAHP). If you have a different project code, the requirements might be different.
Sources:
Ticket-H77-Z1T-LAHP-project-_translated.txt
Ticket-MWH-SW4-XY8N-project-UP.04.2.1.10.0037_translated.txt
Age range for "youth" as project participants?
According to the National Program for Youth 2023–2025 in Croatia, young people are individuals aged 15 to 30 years.
Sources:
Ticket-SL7-88Y-M9G7-project-UP.04.2.1.09.0041_translated.txt